For the majority of our products, you have 28 days to notify the stockist if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered. This only applies to cancelable goods. (please see below)
How to cancel your order, return or exchange a product:
Contact us via email email@example.com to let us know that you wish to cancel, return or exchange your order
If you have already received the order, package the item up and send it back to GFMY (see contact page for address) within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to pay the direct cost of returning the product.
As the stockists holding account, we will process the refund directly to your payment card, in no more than 14 days after the day the product is received by us.
Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).
What can't you send back:
Some items ordered are non-cancelable and non-refundable including:
- Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the stockist to all customers), is personalised or otherwise can't be resold due to a bespoke element
- Perishable products (like food or flowers)
- Creative pieces that are specially commissioned when you place an order.
- Personal items sold with a hygiene seal where the seal is broken.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.