GFMY Customer FAQs

How do I shop with GFMY?

Its simple! Take a look at our range of products from over 20 stockists. Choose the ones you want to buy and add them to your shopping cart. Checkout just once, regardless of how many different stockists you buy from.

How does delivery work?

Amazing news! Delivery is included in the price that you see. Each of our stockists are responsible for parcelling up your goodies. Each stockist sends them to you direct meaning they will arrive separately. Estimated delivery times for each item will be specified in the stockist item description.

How do I pay and is it secure?

You can pay for your order using Paypal checkout or with Visa, Visa Electron, MasterCard, Maestro and American Express. All processed using Paypal Express as well as GeoTrust SSL certificate, to ensure your transaction is secure.

Do your sellers deliver overseas?

We do not currently offer delivery outside the UK, the Channel Islands and the Isle of Man but are looking to do this in the future.

How long will delivery take?

The dispatch time for each item is set out in the product description. This is the time it will take the stockist to get your item ready to post. Please remember that many of our products are made to order but if you do need an item dispatched quicker than the quoted dispatch time please contact us using our Contact Form or email us at sales@gfmy.co.uk and we will see if the stockist is able to dispatch the item any quicker.

Any question big or small?

If you have a question about any product or any question you’d like to ask us or a stockist – simply contact us using our Contact Form or email us at sales@gfmy.co.uk

What happens if I want to return an item?

All of our stockists offer a no nonsense return guarantee with the exception of personalised items, earrings and perishable goods which can only be returned if they are faulty. In the unlikely event that you are not happy with your purchase please contact us using our Contact Form or email us at sales@gfmy.co.uk so that we can help facilitate a return. For further details please see our Returns Policy.

What if I cant find what I’m looking for?

The search function is very easy to use but if you still can’t find what you are looking for, please get in touch using our Contact Form or email us at sales@gfmy.co.uk and we will do our utmost to help out.

How long will it take for you to respond to an enquiry?

We will do our best to respond to all customer and press enquiries within 24 hours of receiving them.

How do I amend my order?

To change details of your order, including your delivery address email us at sales@gfmy.co.uk